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PIN services

What to do if you've forgotten your PIN, entered it incorrectly or need to change it

I need a PIN reminder

Mobile Banking app - view debit or credit card PIN

1. Log on

Log on to the HSBC Mobile Banking app.

2. Select card

Choose your debit or credit card from your main account list.

3. Manage cards

For debit cards, select 'View more' from the options and then 'Manage cards' from the options. For credit cards, select 'Manage cards'.

4. View PIN

Select ‘View card PIN’ to see your PIN.

Online banking - request a debit or credit card PIN reminder via post

1. Log on

Log on to online banking.

2. Select 'Account services'

This can be found at the top of the page.

3. Request PIN reminder

Select 'Send me my PIN' under Card services.

4. Chat with us

Select the 'Chat' option, where an agent can arrange for a copy of your PIN to be sent to you.

In branch

Visit your local HSBC branch and we'll be glad to help you submit a request for a PIN reminder.

Your re-issued PIN should arrive within 7 working days and you can use it as soon as it arrives.

I've entered an incorrect PIN too many times

In a shop

Your card will be blocked, including contactless payments, if you enter the wrong PIN 3 times in a row. If you're near an ATM, you can unlock it and use your card again.

1. Locate an ATM

Not all ATMs offer this service - use an HSBC ATM, where possible.

2. Insert your card and enter the correct PIN

If you can't remember your PIN, see our guidance for forgotten PINs.

3. Go to 'PIN services' and 'Unlock' the card

If you don't unlock the card, transactions may still fail.

In an ATM

If you've locked your PIN at an ATM machine by entering it incorrectly 3 times in a row, you'll need to wait until the following day before you can try again. If you can't remember your PIN, please see the guidance for forgotten PINs first.

You'll get 3 further attempts the next day.

How do I change my PIN?

You can change your PIN at an ATM. Use an HSBC ATM where possible as not all ATMs offer this service. If you can't remember your PIN, see our guidance for forgotten PINs first.

1. Locate an ATM

Not all ATMs offer this service - use an HSBC ATM, where possible.

2. Insert your card and enter the correct PIN

3. Go to 'PIN services' and then 'Change PIN'

4. Enter your new PIN twice

The new PIN is effective immediately.

I think someone else knows my PIN - what should I do?

If you think someone else knows your PIN but you still have the card, the quickest way to make it safe is to find an ATM and change your PIN. Please see our guidance for changing your PIN.

If you think someone else knows your PIN and your card is missing, get in touch immediately to report your card lost or stolen. The 24-hour lost and stolen number is 0800 085 2401 or +44 1442 422929 if outside the UK. We'll cancel the card immediately and send you a replacement.

Useful links

 

Place a temporary block on your card.

 

What to do if you've lost your card or it's not working.

 

Activate your new card online, by phone or at an ATM.

 

Report a suspected fraud or learn how to protect yourself online.

It's easy to answer your query online. Visit our Help page to find out how.