Use your fingerprint to log on to the mobile banking app

Your fingerprint is an excellent security device; no two are exactly the same and you've always got it with you. If you have one of the Android devices listed below, you can log onto the mobile banking app or generate a security code on your Digital Secure Key with just your fingerprint. 

To use Android Fingerprint you'll need:

  • The latest version of the HSBC UK Mobile Banking app
  • To have chosen a Digital Secure Key
  • To have a compatible device and operating system 


 

Fingerprint

Enable Android Fingerprint by following these steps

  • To enable Android Fingerprint in the app, make sure it's already set up on your device. You'll also need to have a passcode or screen lock.
  • To enable biometrics, log on to the HSBC UK Mobile Banking app and follow the instructions on the screen.
  • You can also set up biometrics from 'Security Settings' when logged on.
  • If you reinstall our app, you'll be prompted to enable your biometric information again the next time you log on. 
Fingerprinting steps

Important security information

When you enable Android Fingerprint log on, any fingerprint stored on your device, now or in the future, can be used to log on on to the HSBC UK Mobile Banking app. You should only enable Android Fingerprint if you're the only person who has registered fingerprints on your device.

More information about keeping your device and security details safe and secure are available in the Security section of the HSBC UK Mobile Banking app Terms and Conditions. You can find these in the app menu.

Android and Google Play store are trademarks of Google LLC

Compatible devices

To enable Android Fingerprint, you device must be running either Android 8 or above, and have the functionality to use fingerprint log in.

These additional devices will also able to log in with Android Fingerprint: 


 

  • Samsung Galaxy C9 Pro21
  • Samsung J61
  • Samsung A8 star1
  • Samsung A6 plus1
  • HTC U12+2
  • LG G63
  • LG G6+3
  • LG V203
  • LG V30+3
  • LG Q Stylus+3
  • Google Pixel4
  • Google Pixel 24
  • Google Pixel 2 XL4
  • Sony Xperia XZ25
  • Sony Xperia XZ2 Premium5
  • Xperia XZ35

Frequently Asked Questions

1 These are trademarks of Samsung Electronics Co. Ltd

2 The HTC logo, HTC BoomSound, HTC Ultrapixel and HTC Sense are trademarks or registered trademarks of HTC Corporation. Android is a trademark of Google, Inc.

3 The LG logo and LG are registered trademarks of LG Corp.

4 These are trademarks of Google LLC. A list of Google TMs can be found here: https://www.google.com/permissions/trademark/trademark-list.html

5 Xperia and the XPERIA logo are trademarks or registered trademarks of Sony Mobile Communications Inc. Sony, SONY logo, Sony Mobile are trademarks or registered trademarks of Sony Corporation.